Refund policy

Returns, Exchanges & Repairs Policy

Last updated: November 4, 2026

Please read this policy before you order. By placing an order with Regal Fine Jewelry, you agree to it. If you have a question about an order or a return, email us at info@regalfinejewelry.com before taking any other step. We are happy to help.

1. Made to Order & Cancellations
  • Every piece is made to order. Production usually takes 2–6 business days, depending on the item.
  • You may cancel within 12 hours of placing your order for a full refund. After 12 hours production has started and the order cannot be cancelled; once it is delivered, this Returns policy applies.
  • We do not offer rush production.
2. Report Problems Within 3 Days of Delivery
  • If your order arrives damaged, defective, incorrect, or incomplete, email us at info@regalfinejewelry.com within 3 days of delivery (as shown by carrier tracking).
  • Include your order number and clear photos or a short video of the item, its tags, and the packaging.
  • Do not remove the tags before contacting us. Problems reported after 3 days, or after tags have been removed, are not eligible to be treated as defective or incorrect.
3. Returns & Exchanges
Necklaces, Bracelets & Rings (including Wedding Bands)
  • Window: Return or exchange within 14 days of delivery.
  • Condition: Unused and undamaged, with all original tags attached, returned in the original jewelry box and packaging. You are welcome to try your piece on to check the size and fit; please keep the tags attached while you do. Jewelry is not returnable after being worn out or for an event.
  • Restocking fee (15%): A 15% restocking fee is deducted if tags have been removed, if the item shows signs of use beyond trying it on (such as scratches, dents, stretching, or residue), or if the jewelry box or packaging is heavily damaged.
  • Engraved wedding bands: Engraved bands may be returned or exchanged within 14 days, but a $55 engraving removal fee applies (in addition to any restocking fee above).
Final Sale Items (No Returns or Exchanges)
  • Piercings, earrings, and body jewelry (for hygiene and safety).
  • Custom orders: anything made to a request that is not a listed option. For example:
    • a closure upgrade not offered as an option (such as changing a spring ring clasp to a lobster clasp);
    • a length or size that is not listed (such as 18.5" when 18" and 19" are the listed lengths);
    • personalized pieces such as name or engraved bar necklaces and bracelets;
    • pieces set with birthstones (CZ) you choose.
  • Any item marked "Final Sale" on its product page.
4. How to Return or Exchange
  1. Email us first at info@regalfinejewelry.com with your order number and the item you want to return or exchange. We will reply with return instructions and the return address. Returns sent without contacting us first may be refused. Never send a return to our mailing address (the address shown in our Terms of Service and Privacy Policy). That address only receives mail, and any return or package sent there will be refused and will not be refunded.
  2. Ship within 14 days of delivery using a service with tracking. Return shipping is paid by the customer. You may buy a prepaid return label from us for $12–$20, depending on the order and location.
  3. You are responsible for the item until it reaches us. We recommend insured shipping; we cannot refund an item that is lost or damaged on its way back to us.
5. Refunds
  • Once we receive and inspect your return, we will email you. Approved refunds are issued to your original payment method, minus any restocking or engraving removal fees. Your bank or card issuer may take several business days to post the refund.
  • Original shipping charges (including expedited or express shipping) are not refundable.
  • If a returned item does not meet this policy, we will contact you and ship it back to you at your cost.
6. Repairs & Services

We offer limited paid repair services. Please email us first.

  • Closure repairs: $55–$85 (depends on closure type and size)
  • Ring resizing: $55–$125
  • Broken chains: $100–$250
7. Please Contact Us Before Disputing a Charge

If something is wrong with your order, please contact us before opening a dispute or chargeback with your bank or card issuer. Most issues can be resolved quickly by email. See our Terms of Service for how we handle payment disputes.

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