Refund policy

Regal Fine Jewelry Policies

Welcome to Regal Fine Jewelry. We keep our policies clear and simple so you know exactly how we handle orders, cancellations, returns, exchanges, and repairs.

Order & Production
  • All jewelry is made to order. Production time is 2–6 business days.
  • Cancellations are accepted within 12 hours of placing your order. Once production begins, cancellations are not possible.
  • We do not offer rush production.
Returns & Exchanges

Different item types have different rules. Please review the sections below.

Necklaces, Bracelets & Non-Custom Rings
  • Return/Exchange Window: Within 14 days of delivery.
  • Condition: Item must be unused with all original tags attached.
  • Restocking Fee: Items with removed or missing tags will incur a 15–25% restocking fee.
  • Return Shipping: Customer is responsible for return shipping. You may purchase a return label from us for $12–$20 (based on order and location).
Wedding Bands
  • Return/Exchange Window: Within 14 days of delivery.
  • Engraved Bands: If returned or exchanged, a $50 engraving removal fee applies.
  • Tag Policy: Tags must remain attached. Bands with removed tags will incur a 15–25% restocking fee.
Piercings, Earrings & Body Jewelry (Hygiene)
  • For hygiene and safety, all piercings, earrings, and body jewelry are final sale.
  • No returns or exchanges are accepted on these items.
Custom & Final Sale Jewelry

Custom items include (but aren’t limited to) name jewelry, birthstone pieces, or any item customized by closure type, length, or width.

  • Custom jewelry is final sale—no returns or exchanges.
  • Final sale or heavily discounted items are not eligible for return or exchange.
Defective or Problem Orders
  • If there’s an issue with your order, contact us immediately at info@regalfinejewelry.com.
  • Please do not remove any tags before contacting us.
  • Items reported after tags are removed will not be considered defective or eligible for exchange or refund.
Repairs & Services

We offer limited repair services:

  • Closure repairs: $45–$65 (depends on closure type and size)
  • Ring resizing: $45–$65
  • Broken chains: $100–$200
Need Help?

Email us at info@regalfinejewelry.com. We’re happy to help.