Shipping policy

Orders & Shipping Policy

Last updated: October 25, 2025

Thank you for choosing Regal Fine Jewelry. This page explains how we process orders and ship your jewelry, so you know exactly what to expect.

Orders & Processing

• Made to order: Each piece is crafted when you order.
• Processing time: Up to 6 business days (most orders are completed within 2–6 business days).
• No rush production: We do not offer expedited production. Shipping upgrades do not shorten processing time.
• Deadline needs: If you need an item by a specific date, please email us before placing your order.

Carriers & Service Levels

We ship with USPS or UPS. For each speed tier below, we may choose the carrier at our discretion based on destination and reliability. If you have a carrier preference, tell us before placing your order or at checkout in the order notes. We cannot change the carrier after the package has shipped.

1) Free Shipping (Ground)

• USPS Ground Advantage or UPS Ground
• Typical transit time: ~4–7 business days (varies by location)

2) Expedited Shipping

• USPS Priority Mail or UPS 3 Day Select
• Typical transit time: ~2–5 business days (varies by location)

3) Express Shipping

• USPS Priority Mail Express or UPS 2nd Day Air
• Typical transit time: USPS: 1–2 business days; UPS: 2 business days

Notes: Transit times are estimates provided by the carriers and exclude our processing time, weekends, and carrier holidays. UPS cannot deliver to P.O. Boxes; if you request UPS, please provide a street address.

Signature Requirement

• All orders over $300 require signature upon delivery.
• Signature service cannot be removed once a shipment has been created.

Tracking, Delivery & Customer Responsibility

• We email tracking when your order ships. Please monitor tracking and ensure someone is available to receive the package or arrange a pickup/hold with the carrier.
• Once USPS or UPS accepts the package, liability transfers to you. Loss, theft, delays, damage in transit, misdelivery, or non-receipt after carrier acceptance must be resolved directly with USPS or UPS.
• If you are unavailable at delivery, you are responsible for retrieving the package from the carrier or scheduling a redelivery/hold-for-pickup.

Address Accuracy & Changes

• We ship to the address you provide at checkout. Please review it carefully.
• We cannot reroute or change the address after the order has shipped.
• Undeliverable or returned-to-sender parcels can be reshipped after payment of a new shipping charge; if you choose to cancel instead, our Returns & Exchanges Policy applies.

Color, Measurements & Product Variations

• Color display: Screen/monitor settings and device calibration can affect how colors appear online; slight differences from what you see on your device are normal.
• Measurements: We list sizes in millimeters (mm) and inches. Minor variations within standard manufacturing tolerances can occur, especially for handcrafted, made-to-order items.
• Weight & finish: Small differences in weight or finish may occur and do not indicate a defect.

Policy References

• Returns & Exchanges Policy
• Terms of Service
• Privacy Policy

Questions or Special Requests

If you have timing needs or special delivery instructions, please contact us before ordering at info@regalfinejewelry.com. We are located in Fairfax County, Virginia, and we’re happy to help.